Ferramentas tecnológicas: a aplicação em contexto dos graduandos em Secretariado Executivo

Abstract

Over the years, the profession of Executive Secretariat has undergone several transformations to accompany globalization and the demands of the labor market. Information technologies became fundamental to the accomplishment of their attributions, as an effect of this process, making these professionals need to be always attentive to the changes of technology. The objective of the research is to analyze the use of technological resources by undergraduates in the Executive Secretariat in their professional activities and, as specific objectives, to identify the technological tools used by these students in their work, to describe their use and to characterize the influence of these tools in the their assignments. This quantitative and descriptive study is based on a bibliographical survey about the professional of Executive Secretariat and the technologies employed in its work within organizations. Data collection was performed through a questionnaire with 32 students graduating from the Executive Secretariat course of the Federal University of Ceará of a universe of 49 subjects, active in the market. The data were tabulated with the use of spreadsheets in Excel and presented by means of tables, using descriptive statistics as analytical technique. After analyzing the data, the results showed that there is a strong relationship between professionals and technology in the development of their activities. However, it was observed that there are difficulties that this professional needs to deal with, mainly regarding the training