Competências gerenciais e gestão secretarial: um estudo com secretários executivos de organizações públicas e privadas

Abstract

The general objective is the formation of a secretariat in the daily routine of a secretarial work within the scope of a public and private meeting, having as reference the existence of a focus group and a bibliographical research, being classified as qualitative and descriptive. The data collection instrument used was an interview script, with the purpose of obtaining information about the studied subject. The research subjects were executive secretaries formed and active in the area. The results that participated in his work carried out technical functions of executive secretariat, with knowledge, skills and attitudes listed by Landim (2013). The most evident knowledge is: secretarial techniques, executive advice and communication. It was possible to identify those that are carried out in activities that characterize a secretariat, in addition to developing managerial roles such as that of coordinator, innovator and facilitator. In addition, the activity of secrecy was identified in the management of quality of technology and with the capacity for autonomy. There are no questions that can be asked about the exercise of the secretariat, that is, the same thing as the program for selecting participants who perform secretarial functions. according to the reference of this research characterize a position of secretary besides having knowledge about the subject in question