Processo de identificação estudantil de Fortaleza: proposta de um novo modelo

Abstract

This work is focused on the analysis of business processes in public organizations, based on the mapping of activities and the modeling of business processes using the BPMN method, standard notation for BPM process modeling, with the purpose of identifying limitations and proposing the appropriate solution, when possible. This study is justified by the continuous search for improvement of processes in Public Administration, with an emphasis on simplifying and reducing the bureaucracy of the processes inherent in the services offered to students by ETUFOR. This also explains the interest of this author, since he is an official in the form of a position in committee in the Institution for more than 14 (fourteen) years. The objectives sought were to verify the improvements that could come from the analysis of the internal processes inherent to the student identification of the city of Fortaleza, through the adoption of the BPMN method, needing to analyze and map some of the current processes, validate them, identify limitations and suggest solutions. A bibliographic and documentary review was done on the subject, the business processes were identified, categorized and two were selected, due to their relevance. It was followed for the mapping, modeling and validation of the models made. A questionnaire was applied to the employees of the Institution and the data collected were consolidated. The research was carried out in the months of April and June of the current year. It was a case study with a descriptive nature, qualitative approach and data collection by participant observation. Interpreting the results, we verified certain limitations based on activities with excess documentation, duplicity of records and operational bottlenecks. The solution was to reduce bureaucracy by eliminating the requirement of a document and changing processes to eliminate bottlenecks, as possible. The benefits obtained with the effectiveness of the suggestions would be the gain of time, optimization of the efforts applied by the participants and opportunity for better use of these resources. The general and specific objectives were thus achieved. New work on this topic and other correlates are very pertinent, given the diversity of identified business processes.