Gestão secretarial: papéis e competências gerenciais desenvolvidas na atuação do secretário executivo

Abstract

The world of work is increasingly rigorous, demanding this way, higher professionals’ skills and competencies. Professional executive secretariat is not out of this reality, and indeed, the above factors, are the most required in its area, there is therefore a need to be constantly seeking new knowledge, as it is required, in fact, several skills. This work’s main objective is to investigate the roles and managerial skills developed on the Manager’s secretarial work performance, in the view of the executive secretariat professionals, grounding upon the skills proposed in managerial roles of Mintzberg (1986) and managerial skills of Quinn et al. (2003). Therefore, a literature review of some authors that portray managerial roles and professional management skills of the executive secretariat was made in order to rescue the knowledge about the subject. After, it was developed a descriptive and a field research having as tool, a questionnaire applied to Executive Secretaries, which was proposed to the participants to comment on its operations, focusing on their roles and responsibilities as a manager. The group studied was composed of small and large companies of both public and private spheres focusing secretaries who act as managers. The sample consisted of fifty-three (53) Executive Secretariat professionals. After analyzing the data, it was inferred that managerial roles and skills developed in secretarial work of the manager indicated by this research are considered existing in the professional practice, noting that there are expectations of higher achievements in the future for the manager secretary. This way, it is up to the professional look for ways to keep up to date, always showing their skills and expertise so they can make possible reach larger spaces in companies.