O Secretário Executivo na produção e difusão da gestão do conhecimento no ambiente organizacional

Abstract

Knowledge management has taken space in the globalized world and became one of the main assets of the organizations, which required an increased demand for knowledge workers and included the Executive Secretary in this process. This study aims to identify how the professional executive secretariat may contribute to the production and management of organizational knowledge. This is an exploratory research for which took place about literature review of the concepts of knowledge management, the history and evolution of secretarial professional to his performance as a knowledge manager. We conducted a field study in a quantitative way through a questionnaire that was answered by professionals working in the secretarial area in order to identify as if gives knowledge management in professional practice. After analyzing the results it was it was noticed that the Executive Secretary understands his role on the knowledge management, and actively participates in the process of identification, acquisition, maintenance and sharing of organizational knowledge.