O uso da informação arquivística no processo decisório nas organizações públicas: um estudo de caso no Corpo de Bombeiros do Estado do Ceará (CBMCE)

Abstract

The objective of this exploratory research is to investigate the use of archival information in the decision making process in public organizations, through a case study, in the Military Fire Brigade of Ceará, together with the advisory council of the corporation. For that, a qualitative approach was used, preceded by bibliographical and documentary research. The semi-structured interview and the participant observation were used as an instrument of collection and whose interpretation of data was made considering the discourse analysis. The relationship between document management, the use of archive information and the decision-making process was investigated within the institution, questioning the members of the advisory board and observing the practices of the institution's file managers. It was found that document management is incipient, which makes it difficult to obtain and retrieve information, due to the absence of a more effective document management policy. It has been identified, both in documentary analysis and in interviews, that archival information is seen as essential for decision making. It was verified that the use of archival information favors the management of resources in public organizations, but also the need for better clarification of the public managers and the collection managers regarding the use of specific tools and instruments as a way to better manage your documents. It is concluded that document management is the starting point of the process of production of organizational knowledge and main support of the decision-making process of a public organization.