Liderança no serviço público: um estudo de caso sobre a liderança do setor de almoxarifado do HEMOCE

Abstract

This paper presents a reflection on business leadership in public service and the various styles adopted by leaders in this context. Provides a theoretical framework and highlights the key studies on public leadership in the different approaches. It consists of a case study from a questionnaire answered by the staff of the Sector Warehouse Hemoce assessing the leadership style adopted by the manager of that sector. As a guideline for the questionnaire, we adopted the classical model of Blake and Mouton Managerial Grid through systematic, consisting of a matrix that focuses on the variables: centralization and centralization in people tasks, processes or productivity. The survey results demonstrate a highly people oriented leadership, without neglecting the tasks and achieve the goals that seeks to align the interests of the administration with the welfare of the server, thus seeking to provide the community with quality service regardless of limitations (physical, financial and social) from a public.