Um instrumento para usuários avaliarem a interação de sistemas computacionais

Abstract

The purpose of this study was to create an assessment tool to support users of computer systems to inspect the systems interface because no one better than the system user himself to say what is bad and what needs improvement. It was used the Heuristic Evaluation Nielsen (1994) as a reference for to create the tool, which is recommended for inspectors trained in computing and who already have knowledge in usability to perform. In this work it was translated heuristics in questions so that they are easy to understand for the user in order if he is able to evaluate on their own interface. First made a test to check the consistency of questions created and observed that it was necessary to improve them. After, it was conducted a case study to assess whether the instrument would be able to be used by the user and would help to identify problems in the interaction. We observed the degree of understanding of the instrument, the level of description of the problems and the amount of errors identified. With the study we noticed that the assessment tool is useful for users and can support them in the evaluation of activity of computer systems.