Relato de pesquisa: a influência da automação em trabalhadores de uma lavanderia industrial

Abstract

The present study emphasized motivated human work at an automatized organization and the importance of psychology while acting as an agent of changes towards organizational conflicts. The main goals of this study were the analysis of an organization while identifying subjacent factors in order to make a better interpretation of the organizational reality and to suggest/intervene in respect to the aroused questions. The researched enterprise was medium size industrial laundry linked to the textile branch. The subjects were workers of its production sector. Interviews, questionnaires, observations and informal contacts were used to collect data. Human resource policies, relationships, the work itself, physical environment, communication, work accidents and workflow were the analysing categories. The intervention occurred in the following ways: by the creation of work practices and procedures; by the identification of opportunity improvement for communication and information flows; by increasing worker's involvement and commitment; by improving interpersonal and intersectorial relation and by the reduction of potential wastes.